Privacy Policy

Last updated: March 17, 2025

Logiclens Solutions Private Limited ("Logiclens", "we", "us", or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Person Intrusion Detection System ("System") and related services, including our use of the Meta WhatsApp API for notifications and communication. By using our services, you agree to the terms of this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@logiclens.co.in.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users ("Users") of the Logiclens Person Intrusion Detection System, including individuals, businesses, or entities who receive notifications, alerts, or communications through our integration with the Meta WhatsApp API. It covers personal data collected directly by Logiclens or processed on our behalf in connection with the System.

This Privacy Policy does not apply to third-party services or platforms (e.g., Meta/WhatsApp) that we do not control. We encourage you to review the privacy policies of WhatsApp (WhatsApp Privacy Policy) and other third-party services for their data practices.

2. Information We Collect

We collect and process the following categories of information:

2.1 Information You Provide Directly

• Contact Information: Phone numbers provided for WhatsApp notifications, email addresses, or other contact details shared when you opt-in to receive alerts or contact us for support.
• User Preferences: Preferences for notification frequency, types of alerts, or communication methods.
• Support Inquiries: Information you provide when contacting us for support or inquiries (e.g., messages sent via WhatsApp or email).

2.2 Information Collected Automatically

• System Usage Data: Metadata related to your interactions with the System, such as timestamps of alerts, delivery status of WhatsApp messages, and System usage logs.
• Device Information: Technical information about the devices used to interact with our System (e.g., IP address, device type, operating system), collected only to ensure proper functionality and security.
• Location Data: If enabled by you, approximate location data related to intrusion detection events (e.g., location of detected intrusions), but only to the extent necessary for the System's functionality.

2.3 Information Received from Third Parties

• Meta/WhatsApp: We receive metadata (e.g., message delivery status, timestamps) from WhatsApp as part of the API integration. We do not access the content of your WhatsApp messages beyond what is necessary to deliver alerts.

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide and Operate the System

• Sending real-time intrusion detection alerts and notifications via WhatsApp.
• Providing status updates on System operations (e.g., maintenance schedules, system health).
• Enabling Users to opt-in or opt-out of notifications.
• Facilitating secure communication for support or inquiries related to the System.

3.2 To Improve Our Services

• Analyzing usage patterns and System performance to enhance functionality and reliability.
• Troubleshooting issues and ensuring the System operates as intended.

3.3 To Ensure Security and Compliance

• Implementing security measures to protect your data and prevent unauthorized access.
• Verifying User consent and maintaining records of opt-in agreements.
• Complying with legal obligations, such as responding to lawful requests from authorities.

3.4 To Communicate with You

• Responding to support inquiries or requests for information.
• Sending service-related announcements (e.g., updates to this Privacy Policy or Terms of Service).

We do not use your information for marketing or promotional purposes unless explicitly authorized by you.

4. Legal Basis for Processing (For Users in Applicable Jurisdictions)

We process your personal data based on the following legal grounds, depending on the applicable law:

• Consent: We rely on your explicit consent to send notifications via WhatsApp and process related data (e.g., phone numbers). You may withdraw your consent at any time by opting out (see Section 9).
• Contractual Necessity: Processing is necessary to provide the System's services as per our Terms of Service.
• Legitimate Interests: We process certain data (e.g., metadata, usage logs) to ensure the System's functionality, security, and improvement, provided this does not override your rights.
• Legal Obligations: We process data to comply with applicable laws, such as maintaining records for audit or responding to legal requests.

For Users in the European Union (under GDPR), we ensure compliance with these legal bases and provide additional rights (see Section 9).

5. How We Share Your Information

We do not sell, rent, or trade your personal data. We may share your information in the following limited circumstances:

5.1 With Service Providers

We may share your information with third-party service providers who assist us in operating the System, such as:

• Meta/WhatsApp for delivering notifications via the WhatsApp API.
• Cloud hosting providers for storing System data securely.

These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.

5.2 For Legal Compliance

We may disclose your information if required by law, regulation, or legal process (e.g., court orders, subpoenas) or to protect the rights, property, or safety of Logiclens, our Users, or others.

5.3 In Business Transfers

If Logiclens Solutions Private Limited is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to how your data is handled.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure, including:

• Encryption: Data transmitted via the WhatsApp API and stored in our systems is encrypted using secure protocols (e.g., TLS for data in transit, AES for data at rest).
• Access Controls: Only authorized personnel have access to your data, and access is limited to what is necessary for their roles.
• Regular Audits: We conduct regular security audits and assessments to identify and address vulnerabilities.
• Incident Response: We maintain a data breach response plan to address and mitigate any security incidents promptly.

Despite these measures, no system can be completely secure. In the event of a data breach, we will notify affected Users and relevant authorities as required by applicable law (e.g., within 72 hours under GDPR).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law:

• Contact Information: Retained until you opt-out of notifications or delete your account, unless a longer retention period is required by law.
• Usage Data and Metadata: Retained for up to 12 months for system improvement and troubleshooting, then anonymized or deleted.
• Support Inquiries: Retained for up to 24 months to ensure continuity of support, unless you request deletion sooner.

When data is no longer needed, we securely delete or anonymize it in accordance with industry standards.

8. International Data Transfers

Logiclens Solutions Private Limited is based in India, and your data may be processed or stored in India or other jurisdictions where our service providers (e.g., Meta/WhatsApp, cloud providers) operate. When transferring data internationally, we ensure compliance with applicable data protection laws, such as:

• Using Standard Contractual Clauses (SCCs) for transfers to countries without an adequacy decision under GDPR.
• Implementing safeguards to protect your data during cross-border transfers.

9. Your Rights and Choices

You have the following rights regarding your personal data, subject to applicable law:

9.1 Access and Correction

You can request access to or correction of your personal data by contacting us at info@logiclens.co.in.

9.2 Deletion

You can request the deletion of your personal data, and we will comply unless we are required to retain it by law.

9.3 Opt-Out of Notifications

You can opt-out of receiving WhatsApp notifications at any time by replying "STOP" to any message or contacting us at info@logiclens.co.in. Note that opting out may prevent you from receiving critical intrusion detection alerts.

9.4 Data Portability

Where applicable (e.g., under GDPR), you can request a copy of your personal data in a structured, commonly used, and machine-readable format.

9.5 Withdraw Consent

You can withdraw your consent to data processing at any time, though this may limit our ability to provide certain services.

9.6 Lodge a Complaint

If you believe your privacy rights have been violated, you can file a complaint with a supervisory authority, such as the Data Protection Authority in your jurisdiction (e.g., in India, under the Digital Personal Data Protection Act, 2023, once fully implemented).

To exercise any of these rights, please contact us at info@logiclens.co.in. We will respond to your request within the timeframes required by law (e.g., 30 days under GDPR).

10. Cookies and Tracking Technologies

The Logiclens Person Intrusion Detection System primarily operates through the WhatsApp API and does not use cookies for tracking purposes on its platform. However, if you interact with our website (www.logiclens.co.in), we may use cookies or similar technologies to improve your experience (e.g., analytics, session management). You can manage cookie preferences through your browser settings.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete it immediately. If you are a parent or guardian and believe your child has provided us with data, please contact us at info@logiclens.co.in.

12. Compliance with Applicable Laws

Logiclens Solutions Private Limited complies with all applicable data protection laws, including but not limited to:

• India: The Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (once fully implemented).
• European Union: General Data Protection Regulation (GDPR) for Users in the EU.
• United States: California Consumer Privacy Act (CCPA) for Users in California.
• Other relevant local laws based on User location.

We regularly review our practices to ensure ongoing compliance with evolving regulations.

13. Third-Party Links and Services

Our System may integrate with or link to third-party services, such as WhatsApp. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of these third parties before interacting with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes by posting the updated policy on our website (www.logiclens.co.in) or by sending a message via WhatsApp or email. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@logiclens.co.in
• Address: No-01, Near State Bank of India, PO & PS Mosabani, Musabani, East Singhbhum, Jharkhand, India, (Pin-832104)
• Phone: 7708964718